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At our streetwear company, we strive to provide our customers with high-quality products and exceptional customer service. However, we understand that sometimes a refund may be necessary. Please review our refund policy below:
Eligibility for Refunds: To be eligible for a refund, the item(s) must be returned within 14 days of the purchase date. The item(s) must be unworn, unwashed, and in the original packaging with all tags attached.
Non-Refundable Items: The following items are non-refundable: gift cards, final sale items, and any items that have been worn, washed, or altered.
Refund Process: Once we receive your returned item(s), we will inspect them to ensure that they meet our eligibility criteria. If the item(s) meet our criteria, we will issue a refund to the original payment method. Please allow up to 10 business days for the refund to appear in your account.
Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method and purchasing shipping insurance to protect against loss or damage during transit.
Exchanges: We do not offer exchanges at this time. If you would like to exchange an item, please return the original item(s) for a refund and place a new order.
International Orders: International orders are not eligible for returns or refunds.
Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team within 3 days of receiving the item(s). We will provide instructions for returning the item(s) and issuing a replacement or refund.
We reserve the right to refuse any returns that do not meet our eligibility criteria or that are returned after the 14-day return period. If you have any questions about our refund policy, please contact our customer service team.
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™